Effective Date: March 24, 2026

Thank you for shopping at Chandramol Ayurveda (https://chandramolayurveda.com/). We value your trust and want to ensure you have a hassle-free experience.

1. Returns and Exchanges

Due to the nature of Ayurvedic and healthcare products, we can only accept returns or exchanges if:

• The product you received is damaged or defective.
• You received the wrong item (different from what you ordered).
• The product has expired at the time of delivery.

Note: For hygiene and safety reasons, we cannot accept returns for products that have been opened or used.

2. Reporting an Issue

If you receive a damaged or incorrect product, you must report it to us within 48 hours of delivery.

• Please email us at support@chandramolayurveda.com or call us at +91 7016073933.
• You must provide your Order ID and clear photos/videos of the damaged or incorrect product.

3. Refund Process

Once your return request is approved after inspection:

• We will initiate a refund to your original method of payment (via Razorpay).
• The refund will typically reflect in your account within 5 to 7 working days, depending on your bank’s policies.
• In some cases, we may offer a replacement instead of a refund, as per your preference.

4. Cancellations

• You can cancel your order within 24 hours of placing it, or before it has been shipped (whichever is earlier).
• Once the order is shipped, it cannot be cancelled.
• To cancel, please contact our support team immediately.

5. Shipping Costs for Returns

• If the return is due to our error (damaged/wrong product), we will bear the shipping costs for the return.
• In all other cases, the customer may be responsible for return shipping charges.

6. Contact Information

For any queries related to refunds and returns, please reach out to us:

Chandramol Ayurveda Address: 225-B/1, 2nd Floor, Infocity Super Mall 1, Infocity Road, Near Indroda Circle, Infocity, Gandhinagar, Gujarat – 382007

Email: support@chandramolayurveda.com

Phone: +91 7016073933